Frequently Asked Questions - FAQs

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HOW CAN I CONTACT YOU?

Email info@coztero.com, or message us on WhatsApp, Instagram, or Facebook!

Email info@coztero.com so we can help you find your best fit! We have also created a sizing guide, which can be seen here.

Currently, we accept Credit Card Payments & PayPal. If you would like to arrange payment via another method, we are happy to try and assist with your request!

Please contact us directly at info@coztero.com to arrange this.

If you need to make any changes to your order, please contact us at info@coztero.com within 4 hours of placing your order. Although we try our best to change or cancel any orders within this timeframe, we cannot guarantee this if orders are packed and dispatched quickly. We will not be able to make any changes beyond the 4-hour period. 

Our Standard Shipping option has an estimated delivery of 3-5 business days. 

Our Express Shipping option has an estimated delivery of 2-3 business days.

Please note there may be some extra delays in your country depending on their customs regulations during COVID-19.

Coztero uses DHL Express, DHL eCommerce and USPS for all orders.

When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email info@coztero.com

A Pre-order item is one that you order before we have it in our inventory.  You may cancel up until the time your order has been processed. To cancel, you may email us at info@coztero.com

We will ship your full order in one delivery once all items are available. If you wish to receive your available item before the pre-ordered one, please email us at info@coztero.com

You may be liable for all import duties, customs, and taxes. These will be due at the point of, or after delivery.

Please be aware that Coztero does not have any control over any duties, customs, and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.  

Since these fees are not computed nor applied to orders by Coztero, please contact your local customs office to find out more information if you are unsure of the charges.

1. Orders must be returned to us within 14 days from the date of delivery (as indicated on your tracking page). Returns outside this period will not be accepted.
2. Items must be returned in their original condition. This means the garments must – be unworn & unwashed, have all tags and hygiene labels attached, and have no makeup, stains, or strong odors.
3. No refunds for items purchased using credit notes, gift cards, sale items, and promo coupons.
4. Exchanges and returns for orders can only be processed for orders made through our online store. Orders placed with one of our stockists must be returned via the stockist.
5. Returns that do not include a return note with instructions, will be returned to the sender.
6. All postage and handling costs will be incurred by the customer, not Coztero. It is recommended to use a shipping service with tracking as Coztero is not liable for any packages lost in transit. All items are inspected by our staff upon arrival.
7. Although we try our absolute best to process these exchanges as soon as possible, this can take up to 7 business days.

We work hard to ensure all items sold are of the highest quality. However, if you have a concern with a faulty or damaged item, please email us at info@coztero.com so we can urgently review the matter for you. Please include photo evidence of the issue so we can further assist.